Responsible Gaming at 99aa – Play Smart, Stay Safe

What Is Responsible Gaming?

Responsible gaming means treating betting and casino games as a form of entertainment — with a clear budget, a set time limit, and a healthy mindset. It means accepting that the house holds an edge over the long run, and that losses are a normal part of the experience, not a reason to chase further bets.

At 99aa, we serve players across Dhaka, Chittagong, Sylhet, Khulna, Rajshahi, and every part of Bangladesh. Our goal is not only to offer cricket betting, live casino, and slots — it is to make sure every player can enjoy those games safely, without gambling causing harm to their finances, their relationships, or their mental wellbeing.

We believe that honest information, transparent tools, and a zero-judgement support team form the foundation of a gambling platform that players can truly trust. All responsible gaming tools at 99aa are free for every account holder, and our support team is available around the clock every day of the year.

Responsible Gaming Tools We Provide

All tools below are available at no cost to every registered 99aa account holder. To activate or adjust any of them, contact our support team at [email protected] at any time.

Deposit Limits Explained

Deposit limits are one of the most practical tools for keeping gambling within a budget you are comfortable with. At 99aa, you can cap how much you deposit per day, per week, or per month. Here is how the system works:

• You may set a daily, weekly, or monthly limit — or any combination of the three. All limits apply in Bangladeshi Taka (৳).
• Reducing a limit takes effect immediately — the new, lower cap is active the moment you confirm.
• Increasing a limit requires a mandatory 7-day cooling-off period, giving you time to reconsider before a higher cap goes live.
• Once your deposit limit is reached, no further deposits are accepted until the limit period resets — regardless of your remaining account balance.

To set or change your deposit limit, contact [email protected] at any time. Even a small cap of ৳500 or ৳1,000 per day can make a meaningful difference to how you experience 99aa.

Time-Out and Session Control

Time spent gambling can feel shorter than it actually is — especially during live casino games, in-play cricket betting, or fast-paced slots. 99aa provides session control tools so you can stay proactive about the time you spend on the platform.

Session Time Reminders

You can ask 99aa to send you a notification after a set period of continuous play — such as 30 minutes, 1 hour, or 2 hours. This is a prompt to pause and reflect, not a forced logout.

Automatic Session Logout

For tighter control, set a hard session limit — a maximum number of minutes or hours after which you are automatically logged out of your 99aa account. The counter resets each login. You can set it as short as 15 minutes if you prefer.

Self-Exclusion Options

Self-exclusion is the most direct way to step away from gambling when you need to. 99aa offers both temporary and permanent self-exclusion, both free of charge to any account holder at any time.

Temporary Self-Exclusion

A temporary exclusion suspends your account for a period you choose — from a minimum of 24 hours to a maximum of 6 months. During this time your account is fully inaccessible: no login, no deposits, no bets, no promotional messages. When the period ends, your account is not automatically reactivated — you must contact support to confirm you wish to return.

Permanent Self-Exclusion

Permanent self-exclusion closes your 99aa account permanently. This is irreversible — no reactivation will ever be processed, regardless of circumstances. Any remaining balance will be returned to you via your registered payment method after a verification check. To request permanent exclusion, email [email protected] with your account details and clearly state you are requesting permanent self-exclusion.

Warning Signs of Problem Gambling

Problem gambling can develop gradually and is not always easy to recognise from the inside. The warning signs below are common indicators that gambling may be becoming harmful. If any apply to you, please reach out to our support team or use a tool above to take a break.

These signs do not mean you have an addiction — but they are worth paying attention to. Our support team is available 24/7 and will never judge you for reaching out. Speaking to a trusted family member or friend first is also a valid first step.

Protecting Minors

99aa enforces a strict 21+ policy across all products. Players must be at least 21 years of age to register, deposit, or participate in any betting or casino activity on the platform. Age verification is a mandatory part of the account process.

If you share a device with younger family members — including children, teenage siblings, or younger relatives — we strongly recommend taking the following steps to prevent accidental access to 99aa:

• Never save your 99aa login credentials in a shared browser or on a shared device. Use a strong, unique password that others in your household cannot easily guess.
• Always log out of your 99aa account when you have finished playing, especially if you are using a mobile device that other household members can access.
• Consider enabling parental controls or screen-time restrictions on shared devices. Most Android and iOS devices offer built-in tools to restrict access to specific apps or websites by age group.

Our Commitment to Responsible Gaming

Responsible gaming is not a checkbox at 99aa — it is a core part of how we operate. These commitments guide how we build the platform and how our team interacts with players every day.

Tips for Safer, Smarter Play

Even if gambling does not feel like a problem right now, these habits make for a healthier and more enjoyable experience on 99aa:

• Set a budget before each session and stick to it — decide in advance the maximum amount in ৳ you are willing to lose that day, and stop when you reach it.
• Never gamble under the influence of alcohol or when feeling emotionally distressed, angry, or depressed. These states impair decision-making and can lead to reckless betting.
• Treat winnings as a bonus, not as income. Do not rely on betting to pay bills or household expenses — gambling outcomes are never guaranteed.
• Take regular breaks during your session. Step away from the screen, have a glass of water, and give yourself a moment to reset before deciding whether to continue.
• Balance your gambling time with other activities. Time with family, watching BPL cricket, or enjoying Dhaka's food scene are all reminders that entertainment extends far beyond a screen.
• If someone you trust expresses concern about your gambling, take it seriously. An outside perspective is often more accurate than self-assessment when habits are forming.

Get Help – You Are Not Alone

If gambling has stopped being fun and has started to feel like a compulsion, a source of stress, or a financial burden, please reach out. You do not need to be in crisis to ask for help — our team is here for any level of concern, from a simple question about deposit limits to a request for immediate account closure.

All responsible gaming requests — whether for a deposit limit, a temporary break, a permanent self-exclusion, or simply a confidential conversation — are handled by a dedicated support team member and are never shared with any third party.